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ATOL 5968   ABTA W5344
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Terms & Conditions

Exclusively Rhodes is a trading name of ShortBreaks Ltd. (ATOL No. 5968) and is acting as an agent for Charter and Schedule flight airlines and all accommodation providers.

For your financial protection, when you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

 

Exclusively Rhodes is a trading name of ShortBreaks Ltd. and is acting as an agent for Charter and Schedule flight airlines and all accommodation providers.

Terms and Conditions

We are members of the Association of British Travel Agents (no. W5344 and L3461) and all arrangements are fully bonded in accordance with ABTA requirements. Bookings are subject to the conditions of carriage of the appropriate transport or service provider, and also of the applicable international conventions. Our Terms and Conditions define the obligations and commitments entered into by both sides and together with your confirmation invoice, comprise the contract between ShortBreaks Ltd (Exclusively Rhodes) - hereafter 'the agent' - and all persons on whose behalf the booking is made. Further details are provided under the heading Important Information and you should familiarise yourself with both sections carefully before making your booking.

Your booking and contract

You must be at least 18 to make a booking with us. A binding contract exists between us as agent of providers of transport and/or hotel accommodation once you have paid a deposit (full payment, if appropriate) and we have dispatched your confirmation invoice. You should check this carefully, as it may not be possible to make changes later and non-confirmed items will not be supplied. Please note that once confirmed, transport or service provider tickets and (after the appropriate cooling-off period)are non-transferable and non-refundable. An oral request or provision of an option does not give rise to contractual obligations and may be cancelled by either party.

Pricing
Prices are based on two persons sharing a standard room and are based on the exchange rate of Euro 1.10. Published prices are for guidance only and may be subject to change without notice, dependent upon such variances as transport costs, currency fluctuations and the availability of certain fares. However, the price confirmed at the time of booking is guaranteed and will not be subject to surcharge.

 

Payment
A minimum deposit of £150 per person is required (plus the cost of the flight if transport is with a low cost airline) if you book more than ten weeks prior to departure, or the full amount if within. You must call us to pay the balance or send a cheque, by the date shown on your invoice. If full payment is not made at the required time, we reserve the right to treat your booking as cancelled and apply the charges set out below. If your booking is made less than eight weeks before departure, full payment is required at time of booking. Credit card payments can only be accepted from the cardholder or if specifically authorised by the cardholder. Transactions are undertaken in £pound; sterling. If you are using a foreign currency credit/debit card, we cannot be responsible for any currency conversion charges or any transaction fees incurred.

Cancellation by you
The party leader must confirm cancellations in writing directly to the agent, not to individual suppliers. If the number of people in the party changes, the price will be recalculated on the basis of the amended party size/ room types. Please remember that in order to take advantage of special fares, offered by the transport provider tickets are non-transferable and non-refundable. Cancellation charges are payable as a proportion of the invoiced price; these shall be calculated from the date we receive written notification of the cancellation and are as follows:

No of days prior to departure. Cancellation charge
More than 56 days £pound;150 per person or loss of deposit (whichever is higher)
56 - 29 days 50% of total
28 - 15 days 75% of total
14 - 4 days 90% of total
Within 4 days 100% of total

Amendments to your booking
An amendment fee of £pound;25 per person (excluding infants) will be charged in addition to any suppliers' charges for changes to room types or hotels. If you want to change any details regarding your confirmed transport arrangements, we will have to cancel the original reservation made with the transport provider and buy a new ticket. You will be required to pay the full travel cost again. No refund will be made for unused accommodation or services during an independent variation to a holiday, or where you curtail your holiday.

Cancellation or amendment by us
We shall not cancel a holiday after the balance due date unless necessary due to force majeure (as detailed below) or unless you are in default of payment.
Occasionally, we have to make changes to and correct errors in published and other details both before and after bookings have been confirmed and cancel confirmed bookings and we must reserve the right to do so. Most of changes are minor. Occasionally, we have to make a “significant change” or cancel; we will inform you as soon as we have such information.
However, should we have to amend your booking; we will endeavour to offer equivalent accommodation. You may accept such changes or receive a full refund. If you do not wish to accept the holiday we specifically offer you, you may choose any of our available holidays. This may mean that an additional payment if it is more expensive or a refund if it is cheaper. In the case of a more significant amendment, we will also pay compensation* as follows: -

No of days prior to departure *Compensation
More than 42 days nil
42 - 29 days £pound;5.00 per person
28 -15 days £pound;7.50 per person
Within 14 days £pound;10.00 per person

N.B Force Majeure - *Compensation will not be paid when changes or cancellations occur as a result of war, civil strife, terrorism, strikes, industrial disruption, natural disaster, fire; technical problems or accidents with transport; government action; changes/withdrawals in arrangements or facilities by accommodation/ transport/ optional extra suppliers or any other events beyond our control.

Complaints
In the unlikely event that you have a complaint, you should allow the supplier the opportunity to resolve the matter for you. If this is not achieved to your satisfaction, you must notify the agent in writing within 28 days of the date of your return. If your complaint is related to your hotel, or villa you must in the first instance register this with the hotel management or our local representatives. Complaints with the transport provider must be lodged with the supplier of service(s) in question (unless otherwise stated). Written confirmation of a complaint must be obtained from the service provider and failure to follow these procedures may affect any subsequent claim for compensation. We will respond to you within 28 days. Disputes, which cannot be settled amicably, may be referred to arbitration under a special ABTA scheme, administered independently by the Chartered Institute of Arbitrators. Details on request or from the ABTA website- www.abta.com. Data Protection Policy -In order to process your booking and meet your requirements we need to use the information you provide, such as your name and address etc. We take full responsibility for ensuring that proper security measures are in place to protect this information. We must obviously pass the information on to the relevant suppliers of your travel/accommodation arrangements. The information may also be provided to security or credit checking companies, public authorities, such as customs and immigration, if required by law. On occasion we may use it to send you promotional material. We will not pass on information to any third person or organisation, which is not involved in your travel arrangements. This applies to any sensitive information that you give us, such as details of any disabilities, or dietary/ religious requirements. In making this booking, you consent to this information being passed on to the relevant persons. You have right of access to personal data held - your data controller is ShortBreaks Ltd.

Our liability to you

Exclusively Rhodes (ShortBreaks Ltd) as agent accepts responsibility for the proper performance of the contract between us and for the proven acts and/or omissions of its employees, agents, suppliers and any other third party for whom the operator acts as agent. We will not be liable where the act or omission is attributable to the customer or to unforeseeable or unavoidable failures of an unconnected third party. Likewise, we will not be liable where there are unusual or unforeseeable circumstances beyond our immediate control, which could not have been avoided even with due care or to an event, the consequences of which could not have been foreseen or forestalled, even with due care. Except in the case of death or personal injury, our liability is limited to twice the holiday cost.

Subject to reasonable discretion, the agent will offer general assistance to any customer who, through misadventure, suffers illness, injury or death during the course of the holiday arising out of an independent activity, not forming any part of the contracted services. Where subsequent legal action is undertaken by the customer, initial costs up to a maximum of £pound;5000.00 per booking will be met by the agent, subject to prior agreement and when a request for such assistance is received within 90 days of the misadventure. In the event of a successful claim, the agent's costs will be recoverable from the customer.

If, in the opinion of a person in authority, such as airline personnel, hotel manager or any other person in authority - you appear to be unfit to travel or because of anti-social behaviour are likely to cause disturbance to other passengers/guests or damage to property, our responsibility for you will cease. We will not be liable for making alternative arrangements or for repatriation, and we will not cover any additional costs incurred or make any refund.
Legal Jurisdiction
These terms and conditions are governed by English law and the jurisdiction of the English courts but you may choose the law and jurisdiction of Scotland or Northern Ireland, if preferred.

 

Important Information

Your Hotel and Accommodation
Hotel star ratings have been decided by the appropriate tourist authorities and can vary considerably. Please ask for our own assessment of your chosen hotel at the time of booking. Our staff regularly visit hotels on our programme and will try to help you chose a property to suit your own requirements and budget.

Single rooms

Our prices are based on two people sharing a twin or double. Single passengers will be subject to a single supplement payable for each night of their stay and may be allocated a standard room for sole occupancy or alternatively, a smaller single room. Regrettably single rooms may not always be the same standard or in such good locations within the hotel as twins but still incur a supplement.

Twin & double rooms

Hotels may have both twin and double rooms. In Rhodes it is not unusual for a double to consist of twin beds pushed or joined together. If you express a preference, we will pass this request to the hotel but even if we name a specific room type in good faith on your confirmation, this may not be available on your arrival at the hotel.

Triple & Quad rooms

The price per person is the same as for a twin or double room. Please note additional beds are normally folding or sofa beds and space may be limited.

Cots

Most hotels can provide cots, but these must be requested in advance and there may be a charge to pay in advance or locally. It is important to examine the cot for safety/suitability prior to use.
Special Requests and Special Needs

If you have any special request, please tell us when you book. We will pass on these requests but they are not guaranteed. Whilst we are not a specialist in special needs holidays, if you consult our staff at the time of booking, we will try to help you choose the arrangement best suited to your requirements.
Travel documents and Emergency Contacts are normally sent 7 to 10 days prior to departure. If is a late booking (less than 14 days of the travel) tickets may be issued on departure at airport terminal and your accommodation voucher/contact number either emailed or faxed to you or directly to your hotel. Please note many airlines are using electronic tickets

What’s included in your holiday cost.

Documentation

No Frills flights
You will receive a booking confirmation by email as soon as we have confirmation of the booking. This will have the reference number which is all you need along with your passport to present at the check in desk for boarding the flight.
Likewise on charter flights we will send you by email your confirmation.
Normally you will receive the 7-10 days before departure unless you book late within the 2 weeks of departure. Normally all other documentation is sent by email.

We strongly advice our customers to print all their documents and keep them available in case they are asked by our suppliers to produce them.
Failure to do so may cause complications by the airlines or the Hotels and for that we cannot be held responsible.

 

 

Baggage

Baggage allowance is 1 suitcase and 1 piece of hand luggage per person (except for infants who do not have a separate allowance unless paying for a seat). Excess luggage will be charged by the transport provider. Please refer to the carriers own Terms and Conditions for exact weight allowed,

Accuracy of our published information

Whilst every effort is made to ensure website and promotional material accuracy, changes can happen sometimes and we will update you at the time of booking or if necessary, subsequently.
Also if we learn of any building work likely to adversely affect your holiday enjoyment, we will do our best to forewarn you.

Visas and Passports
British citizens (with right of abode) and EU nationals do not require a visa for Greek destinations, but do need a valid 10-year passport. Many non-EU nationals will require a visa and this should be checked with the relevant authorities. In all cases obtaining any necessary visas is entirely the responsibility of the passenger and must be obtained prior to confirming a reservation. N.B. No refund can be given for cancellation or abandonment of a journey due to lack of correct personal documentation.
Health and Safety
You should consult the D.o.H leaflet Advice for Health for Travellers or your GP for up to date information on health matters. All our hotels are obliged to meet local Health and Safety standards and fire regulations. However, these can vary and particularly in older city centre hotels, in preserved areas or in listed buildings, they may not be as high as those we are used to in the UK or comply with all EU recommendations. Guests should always acquaint themselves with the emergency procedures and take special care with balconies, lifts, plate glass doors, and tiled floors in bathrooms etc. Hotel swimming pools will not always be supervised or have depth markings. See also Cots.
Valuables should always be kept in safety deposit boxes and just as at home, there is a need to take sensible safety precautions in respect of personal security, especially at night or in unfamiliar areas.

 

Suppliers’ Conditions
Our third party suppliers have their own booking conditions whether they are
conditions of carriage, or accommodation and you will be bound by these. Our suppliers’ conditions will also apply to your contract with us, and in the event of any conflict between the suppliers’ conditions and our conditions, the suppliers’ conditions will prevail, save to the extent that any term in the suppliers’ conditions is deemed to be invalid or unenforceable, in which event our conditions will prevail. Some of our Suppliers’ conditions may limit or exclude liability on the part of the relevant supplier and, by virtue of their application to your contract with us, may also limit or exclude our liability to you, and they are often subject to international conventions. Where relevant, copies of such conditions may be available for inspection at the office of the relevant supplier

 

Frequently Asked Questions about Villas in Rhodes

What age is a child?
A child is under the age of 12
What age is an infant?
An infant is under the age of 2
.
I have satellite TV in the villa what channels does that include?
It will be local satellite in the country that you are visiting. Limited English speaking channels are available – please do not expect the usual satellite channels you receive at home.

Is linen and towels provided in the villa?
All bedroom and bathroom linen is provided. You will need to take your own beach towels to use around the pool.

Is there maid service?
Yes - usually one service a week.

Can we go into the villa before 4 o'clock on arrival?

The official time for entry to your villa is 4 o'clock. If you arrive before 4 you are welcome to use the outside facilities, eg. Pool and sun beds but will not be able to get into the villa until it has been cleaned. Please remember that previous guests will still be in residence before 10am so no entry to the villa or its outside facilities will be allowed before that time.

What is in a welcome pack?
Basic essentials which usually include tea, coffee, water, juice, milk, bread, jam. Don’t rely on the pack to feed you for days – it is only basic essentials to last you until the local shop opens! For your convenience we would recommend a welcome pack if you are arriving late in the evening or very early morning.

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